Capacity Building


My primary reflection on 2021: it was marginally less crap than 2020. Certainly not the magnitude of crap that was 2020, but with insurrections, revelations and mutations, it still seemed a year we were all happy to see come to an end. Perhaps if we keep our expectations low and […]

Learnings we will take from 2021 into 2022


I was first introduced to user personas participating in a design sprint by Aspiration in 2005. In that workshop, we were asked to imagine users of Social Source Commons, a website to share lists of software tools you already use, gain knowledge and support, and discover new tools. What stood […]

A Workshop Exercise on Creating User Personas


This draft module was intially designed for CIVICUS, to support their partners in the Speak! Campaign. We are thankful for the invaluable contributions of the team at CIVICUS: Hannah Wheatley, Frances Topham Smallwood, Soledad Gattoni and Stephanie Brancaforte. We are also grateful for all the guidance we’ve received on designing […]

A Draft Module on Listening and Learning for Event Design